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Price
AED 1,800
/year
AED 5,500
/year
AED 9,500
/year
Support Hours
9 AM – 5 PM, Weekdays
9 AM – 9 PM, Weekdays + Emergency Weekend
24/7 including Public Holidays
Response Time
Within 24 Hours
Within 8 Hours
Within 4 Hours (Priority Support)
Preventive Maintenance
Twice per Year
Quarterly
Monthly
Camera Count Covered
Up to 8 Cameras
Up to 32 Cameras
Up to 64 Cameras (Scalable)
DVR/NVR Maintenance
Visual Check
Configuration Check
Full Health Check + Firmware Update
Recording & Health Monitoring
Included
Manual Check Quarterly
Monthly Logs & Storage Status Reports
Remote Access Check
Included – Semi-annual
Included – Quarterly + Troubleshooting
Cable/Connector Inspection
Basic Visual Check
Full Inspection Once a Year
Full Inspection Twice a Year
Footage Retrieval Support
On Request – Chargeable
2 incidents free/year
Unlimited
Replacement Support (RMA Coordination)
Included (Labor Extra)
Included (Labor + RMA Coordination)
Third-Party Coordination (ISP, Vendor)
Included (Basic)
Included (Full)
Reporting
No Reports
Semi-annual Maintenance Summary
Quarterly Reports + CCTV Health Score
SIRA Compliance Check (If Applicable)
Once a Year
Bi-annual + Documentation
Covered Site
Single Site
Single Site
Multi-Site / Large Property Eligible
System Upgrade Consultation
Once a Year
Included Quarterly
Camera Cleaning
Twice/year
Quarterly
Monthly
Data Responsibility
Advisory Only – No Liability
Cybersecurity Responsibility
Advisory Only – No Liability
360 Degree Responsibility
Available Add-on Services
Cloud Storage Backup
Store backup footage off-site (per 1TB)
Contact us for pricing
Additional Camera Coverage
Add extra camera coverage beyond plan limits (per 4 cams)
Contact us for pricing
Public View Monitor (PVM) Setup
Configure PVM screen with live feed
Contact us for pricing
SIRA Documentation & Submission
Annual SIRA file prep and submission support
Contact us for pricing
Mobile App Integration
Setup & maintain remote mobile app access
Contact us for pricing
Emergency Onsite Visit
24/7 emergency on-call onsite support
Contact us for pricing
Footage Retrieval (Old Storage)
Search & export archived recordings (>3 months old)
Contact us for pricing
Annual Camera Re-alignment
Re-aim cameras to match updated site layout
Contact us for pricing
AI Analytics Integration
Enable AI-based motion detection, alerts
Contact us for pricing
Custom Dashboard & Reports
Client access to online dashboard with health reports
Contact us for pricing
Ready to secure your surveillance system?
Our professional CCTV support team is ready to help you choose the perfect plan.
Why Choose Our CCTV AMC Plans?
📹
Expert Surveillance
Professional CCTV technicians
🔧
Proactive Maintenance
Prevent issues before they occur
🛡️
System Reliability
Maximum uptime guarantee
📊
Detailed Reporting
Health insights and analytics