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Basic Plan
Basic Starter
Intermediate Plan
Standard
Standard Plan
Most Chosen
Premium Plan
Complete
Price
AED 600
/month
AED 900
/month
AED 1,400
/month
AED 2,500
/month
Support Hours
9 AM – 5 PM, Weekdays
9 AM – 9 PM + Emergency Weekend
9 AM – 9 PM + Emergency Weekend
9 AM – 9 PM + Emergency Weekend
Response Time
Within 6 hours
Within 4 hours
Within 4 hours
Within 2 hours (Priority)
Preventive Maintenance
Quarterly
Bi-Monthly
Bi-Monthly
Monthly
Remote Support
3 incidents/month
10 incidents/month
10 incidents/month
Unlimited
Onsite Support
2 visits/month
4 visits/month
4 visits/month
Unlimited
System & Server Health Check
Once per year
Twice per year
Quarterly
Email Server Management
Credential Management
RMA (Warranty) Handling
Free Microsoft Office Support
Backup Verification
Manual – Once/Year
Manual – Twice/Year
Monthly Automated
IT Asset Inventory Report
Annual Overview
Annual Overview
Bi-Annual Report
Quarterly + Recommendations
Software & Patch Management
Manual On-Demand
Manual On-Demand
Scheduled Updates
Automated + Critical
Dedicated Account Manager
Shared
Shared
Dedicated
Third-party Vendor Coordination
Basic Coordination
Full Coordination
Full Coordination
Monthly Reporting
Summary Report
Comprehensive + Insights
Comprehensive Report with Health Insights
Annual IT Audit Report
With Expert Consultation
Included with Expert Consultation
Covered Devices Count
3–7 devices
5–10 devices (Pro Rata)
5–10 devices (Pro Rata)
Unlimited Coverage
Covered Devices / Scope
Computers, Printers, LAN, WLAN
Computers, Printers, LAN, WLAN, Telco
Computers, Printers, LAN, WLAN, Telco, CCTV
Complete IT & Technology Infrastructure
Data Responsibility
Advisory only
Advisory only
Advisory only
Advisory only
Cybersecurity Responsibility
Separate plan available
Separate plan available
Separate plan available
Separate plan available
Site Coverage
Single Site
Single Site
Single Site
Single Site
SLA Terms
Basic SLA
Basic SLA
Standard SLA with escalation matrix
Advanced SLA with penalties
Client Training / Knowledge Transfer
IT Staff/End-user training
Policy Development Workshops
On Demand

Available Add-on Services

Endpoint Cybersecurity
Antivirus + Firewall + Monitoring
Contact us for pricing
Cloud Backup & DR
Automated backup + Disaster Recovery
Contact us for pricing
Email Security
Spam/Phishing protection
Contact us for pricing

Ready to secure your IT infrastructure?

Our professional IT support team is ready to help you choose the perfect plan.

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Why Choose Our AMC Plans?

👥
Professional Team
Expert IT professionals
📊
70% Cost Savings
Reduce IT investment costs
🛡️
Complete Accountability
Full ownership of IT performance
✅
Regular Reporting
Visibility and control