Annual Maintenance Contract · Proposal
IT Support & Cybersecurity Management
SOL International, Dubai · 15 May 2026 – 15 May 2027 · Up to 6 Devices
Monthly Charge (VAT Incl.)
AED 1,950/mo
Annual Value: AED 23,400
✓ 5% VAT Included · AED 93/mo
🖥️
ESCOM Advanced AMC Client Portal — Included
Real-time ticket tracking, asset management, AMC status & service history at escom.me/escom-client-portal/
INCLUDED
Service Coverage
Onsite & Remote Technical SupportIncluded
Cloud Infrastructure ConsultingIncluded
Cybersecurity Management & OptimizationIncluded
Cyber Attack & Virus RemovalIncluded
Data Loss Recovery & ProtectionIncluded
Database Backup & Disaster RecoveryIncluded
Staff Training & DeploymentIncluded
Escom Advanced AMC Portal AccessIncluded
Third-Party Software SupportOn Demand
Cost Breakdown
Annual Total (VAT Incl.)
AED 23,400
🔒 Cybersecurity Management & Optimization
Escom proactively manages your security posture — attack response and data recovery are fully covered.
🛡️
Threat Prevention
Firewall optimization, patch management and endpoint hardening.
🔍
Security Monitoring
Audits, vulnerability scans and configuration reviews.
🦠
Virus & Attack Removal
Full remediation for cyber attacks and virus infections — included.
🔐
Access Control
Privilege reviews, password policies and MFA guidance.
📚
Staff Awareness
Training on phishing, social engineering and safe computing.
📊
Monthly Security Report
Risk ratings, open issues and remediation steps monthly.
🔄 Database Backup & Disaster Recovery
Automated backups and documented recovery procedures — including on-demand database restoration.
BACKUP
Scheduled Backups
Daily/weekly automated routines for databases and critical files.
RESTORE
On-Demand DB Restore
Full restore on request — disaster, accidental deletion, ransomware.
DR PLAN
Disaster Recovery Plan
Documented recovery for hardware failure, ransomware and data loss.
5%
VAT Included
in Monthly Rate
6
Devices Covered
Onsite & Remote
12
Months Guaranteed
Support Period
Monthly
Payment per Month
No Annual Lock-in
Why Choose This Plan
✅Full IT support — onsite visits + remote assistance, no extra charges
🔒Cybersecurity fully managed — threats blocked before they reach you
🦠Virus & attack removal included — we respond at no extra cost
💾Your data is safe — automated backups and full restore on disaster
🖥️Dedicated client portal — track every ticket in real time
📞One monthly fee, no surprises — everything covered, billed simply
Monthly
Invoice Raised
Each Month
LPO
Authorized Purchase
Order Required
Ongoing
Monthly Support
& Monitoring
Prepared by Shamnad Kulangara · Escom Tech LLC · escom.me
Valid until 17 Jun 2026
EST-005353 · AMC-1Y-TERM 1
